Terms of Service — Access Glow

These Terms of Service ("Terms") govern your use of Access Glow, consisting of three parts: the Access Glow cloud service and API (the "Service"), the Access Glow WordPress plugin (the "Plugin"), and the Access Glow mobile app (the "App"). Together, we refer to these as the "Access Glow Platform".

By creating an account, installing the Plugin, or using the App, you agree to these Terms. If you do not agree, do not use the Access Glow Platform.

1. Who we are

Access Glow ("we", "us", "our") is the operator of the Access Glow authentication platform. For any questions about these Terms, contact us at [email protected].

2. The Access Glow Platform

Access Glow has three components, each covered by these Terms:

The Service. The cloud backend and API at auralogin.com and app.auralogin.com, which issues and validates visual login sessions, manages accounts, sites, and devices, and powers the dashboard.
The Plugin. A WordPress plugin that replaces a site's password login with Access Glow's visual authentication. Available (or planned to be available) via the official WordPress Plugin Directory.
The App. A mobile application used to enrol devices and approve logins with biometric confirmation. Available (or planned to be available) via Google Play and the Apple App Store.

Some features described on this site or in-app may be under active development, plan-gated, or not yet released. We'll indicate clearly in-product when a feature is unavailable.

3. Eligibility and accounts

You must be at least 16 years old to create an Access Glow account, consistent with our Privacy Policy.
You are responsible for the accuracy of the information you provide and for keeping your account credentials and enrolled devices secure.
You are responsible for all activity that occurs under your account, including sites you register and users you enrol or grant access to.
You must notify us promptly at [email protected] if you become aware of unauthorised access to your account or an enrolled device.

4. The WordPress Plugin

The Plugin's source code is licensed under the GPLv2 (or later), as required for distribution through the WordPress Plugin Directory. The GPL license governs your rights to copy, modify, and redistribute the Plugin's code — these Terms do not restrict those rights.

These Terms instead govern your use of the Servicethat the Plugin connects to: creating an account, registering a site, issuing site credentials, and processing authentication requests. A site connected to Access Glow depends on the Service being reachable; the Plugin is designed to fail safely to standard WordPress login if the Service is unavailable or your plan's limits are reached — we do not lock you out of your own site.

5. The Mobile App

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to download and use the App on a device you own or control, solely to enrol devices and approve logins for sites connected to your Access Glow account.

You may not reverse engineer, decompile, or attempt to extract the source code of the App, except to the extent applicable law expressly permits this despite the restriction.

Apple App Store

If you obtained the App from the Apple App Store, the following additional terms apply, as required by Apple:

This licence is between you and Access Glow only, not Apple. Apple is not responsible for the App or its content.
Apple has no obligation to provide maintenance or support for the App.
In the event of any failure of the App to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App; Apple has no other warranty obligation with respect to the App.
Apple is not responsible for addressing any claims relating to the App, including product liability claims, claims that the App fails to conform to legal or regulatory requirements, or claims under consumer protection law.
Apple is not responsible for investigating, defending, settling, or discharging any claim that the App or your possession and use of it infringes a third party's intellectual property rights.
You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
You must comply with any applicable third-party terms when using the App (for example, your wireless data service agreement).
Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms as they relate to your use of the App, and Apple has the right to enforce these Terms against you.

Google Play

If you obtained the App from Google Play, your use is also subject to the Google Play Terms of Service. Google is not a party to these Terms and has no obligation to provide support for the App.

6. Free and paid plans

Access Glow offers a Free plan and, over time, will offer paid plans with additional capacity and features. Where a paid plan is available, its price and included features will be presented to you before purchase, and your continued use after purchase constitutes acceptance of those specific plan terms.

We will never block a login attempt because a plan limit has been reached. Plan limits apply to actions like enrolling additional protected users or devices — existing enrolled users and devices continue to work even if a limit is subsequently reached or a plan expires.

Billing and payment terms will be published in full once paid plans are generally available.

7. Acceptable use

You agree not to:

Use the Access Glow Platform for any unlawful purpose, or in a way that infringes the rights of others.
Attempt to bypass, disable, or interfere with authentication, rate limiting, or other security mechanisms of the Service.
Probe, scan, or test the vulnerability of the Service except through our responsible disclosure process.
Use the Service to authenticate access to a site you do not own or are not authorised to administer.
Resell, sublicense, or provide the Service to third parties as your own product without our prior written consent.
Interfere with or disrupt the integrity or performance of the Service, including through excessive automated requests.

We may suspend or terminate accounts that violate this section, consistent with Section 11 below.

8. Data and privacy

Our collection and use of personal data in connection with the Access Glow Platform is described in our Privacy Policy, which forms part of these Terms.

9. Intellectual property

Our marks and branding. The Access Glow name, logo, and branding are our property. These Terms do not grant you any right to use them except as necessary to identify that your site uses Access Glow.
The Plugin's code. Licensed under the GPLv2 (or later) — see Section 4.
The Service and App. All other software, design, and content that make up the Service and App remain our property or that of our licensors.
Your content. We claim no ownership over your WordPress site, its content, or its users. We store only what's described in our Privacy Policy — the minimum needed to make authentication work.

10. Service availability and changes

We aim to keep the Service reliable, but we do not guarantee uninterrupted or error-free operation. The Plugin is designed to fail safely to standard WordPress login if the Service is temporarily unreachable, so a Service outage should not lock you out of your own site.

We may modify, add to, or discontinue features of the Access Glow Platform at any time. Where a change would materially reduce the functionality available on your plan, we will give reasonable notice where practicable.

11. Suspension and termination

You may stop using the Access Glow Platform and delete your account at any time from the App under Settings → Delete Account, or by contacting us.

We may suspend or terminate your access if you materially breach these Terms — including the acceptable use rules in Section 7 — and do not correct the breach after we notify you, except where the breach involves security abuse or illegal activity, in which case we may act immediately.

12. Disclaimer of warranties

The Access Glow Platform is provided "as is" and "as available", without warranties of any kind, express or implied, to the maximum extent permitted by applicable law. As explained in oursecurity overview, no authentication system can guarantee absolute security, and we make no representation that the Service will be free of vulnerabilities, uninterrupted, or error-free.

13. Limitation of liability

To the maximum extent permitted by applicable law, Access Glow will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, revenue, or profits, arising from your use of or inability to use the Access Glow Platform. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death, personal injury, or fraud.

14. Governing law

These Terms are governed by applicable European Union law. If you are a consumer, mandatory consumer-protection laws of your country of residence may also apply and take precedence over any conflicting provision of these Terms.

15. Changes to these Terms

If we make material changes to these Terms, we will update the date at the top of this page. Continued use of the Access Glow Platform after changes are posted constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms:

[email protected]